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If you actually care about the person you are sending flowers to, don't use ProFlowers. The flowers are substandard, the customer service department is an oxymoron, and corporate really doesn't care. They will make last minute substitutions to your orders that make you think someone lost their mind in this business. I sent a Christmas arrangement to my son and daughter in law. My son is active duty Navy and had been out at sea. They were not going to be able to make it home for the holidays. Want to know what ProFlowers thought was an appropriate substitution? SYMPATHY LILIES!!! My son thought someone had died while he was at sea! When I contacted the company the response is callous and they apparently don't see anything wrong with this substitution. Only after extensive discussion did they send a replacement arrangement. Contact with the corporate offices got me a promise the the customer service director would call me. Yeah - that didn't happen either. So while this site provides this great write up on ProFlowers, the reality is that if you actually care about the person you are sending flowers to, find some other company to use.
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